About Secret Garden

Salon Etiquette

To maintain the ambience of Secret Garden we ask that you switch off your mobile phone. In the interest of health and safety, please understand that we cannot accomodate children under the age of 15 years for treatments or in the waiting area. Please arrive fifteen minutes prior to your appointment at Secret Garden to fill in a consultation card which is necessary for your treatment.

Cancellation Policy

Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur, If you need to cancel your appointment, we respectfully request at least 24 hours notice.

Our Policy:

We require a £10 deposit on all treatments over 1 hour this includes packages. This Deposit is non refundable but we can transfer to another appointment if 24 hour notice of cancellation is given.

If you are running late for your appointment we may not be able to accommodate you. We will do our best to fit in a similar treatment in the remaining time. If you are more than 30 mins late the same cancellation fee will apply. We will do our very best to reschedule your service for another time that is convenient to you.

Vouchers

  IMPORTANT - Please read before selecting your vouchers.

Vouchers are posted out by 1st class post - please allow up to 5 working days for them to be processed and sent. 

If you want a Monetary value voucher (e.g. £25 voucher), please choose the last option and type in the value (in this case 25) into the quantity box.

If you want vouchers to use against a specific treatment, please choose the last option on the list, and enter a number to the value of the treatment rounded UP to the nearest £1. (e.g. if the treatment that you want to buy a voucher for is £29.50, please type 30 in the quantity box.

In the above instances, you will be issued with ONE voucher to the value that you specify.

If you select packages, you will be sent one voucher for each package that you select. (e.g. buy vouchers for 3 packages and you will be sent 3 seperate vouchers.

If you select a package, and monetary vouchers, you will be sent one for the package and one for the monetary value.

If you have requested vouchers to be emailed please check junk mail. We will send you a confirmation email first and the Gift voucher will follow .

Please note that unused elements of vouchers are NOT refundable, but you are more than welcome to top up the unused value of vouchers with cash on the day that you use them to get full use of their value. 

If you have a discount code, please enter it into the 'Enter Coupon' box.

Vouchers are valid for 12 months from date of issue.

Please note that in submitting this form you are agreeing to the points outlined above.

  Are you buying the voucher for a friend or a loved one?

If the Voucher you are buying is for a friend or loved one and you want to personlalise the gift and/or want to send it to them direct, please enter THEIR details below. If the vouchers are for yourself, leave this section blank.

If you wish to send vouchers to different people, please submit a SEPARATE form for each voucher request.